Effective Date: November, 2025
Kaiva Chocolaterie offers handcrafted chocolates, desserts, and gift hampers available for purchase through our website and authorized platforms. All products are freshly prepared and may vary slightly in appearance from the images shown online.
Orders can be placed through our website or other official channels. Full payment is required at checkout to confirm your order. Payments are processed securely via trusted gateways such as Razorpay. We do not accept cash-on-delivery unless explicitly stated.
Since our chocolates are made to order and perishable, cancellations must be requested within 1 hour of placing the order. Refunds will not be processed for last-minute cancellations or if the product has already been prepared or dispatched. Please refer to our Refund & Cancellation Policy for more details.
We currently deliver within select serviceable areas. Delivery timelines are shared at checkout and may vary due to factors beyond our control such as weather, traffic, or courier delays. Customers are responsible for providing accurate delivery details. Kaiva Chocolaterie is not liable for failed deliveries due to incorrect information provided by the customer.
All our products are crafted with premium ingredients and are best consumed fresh. Storage instructions (if any) will be provided on the packaging. We are not responsible for quality issues arising due to improper storage after delivery.
Any discounts, promotional codes, or offers are subject to specific terms and may be withdrawn at our discretion. Only one promotional offer can be applied per order unless stated otherwise.
Kaiva Chocolaterie is not responsible for delays, damages, or losses caused by factors beyond our control, including courier issues, weather, or unforeseen events. Our liability is limited to the value of the product purchased.
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Uttar Pradesh, India.
For queries or legal concerns, contact us at info@kaivachocolaterie.com