1. Order Cancellations

Since our chocolates are freshly handcrafted and perishable, cancellations must be requested within 1 hour of placing the order. Beyond this period, we may have already started preparing your order and therefore cannot issue a refund.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Incorrect delivery address provided by the customer
• Unsuccessful delivery due to recipient unavailability
• Last-minute cancellations after preparation has begun
• Products not stored as per provided instructions after delivery

3. Damaged or Incorrect Orders

If you receive a damaged, melted, or incorrect product, please contact us within 24 hours of delivery with clear photos. We will review your case and offer a replacement or refund as applicable. Decisions are made at the sole discretion of Kaiva Chocolaterie.

4. Refund Timeline

Approved refunds will be processed within 7–10 business days through the original payment method used during checkout (via Razorpay or other secure gateways).

5. Contact for Refunds

For any concerns regarding refunds or cancellations, please reach out to us at:

info@kaivachocolaterie.com