Effective Date: November 1, 2025
We collect personal details such as your name, phone number, email address, delivery address, and order preferences when you purchase chocolates or other products from Kaiva Chocolaterie or sign up for our updates.
Your information is used to process and deliver your chocolate orders, communicate order updates, provide customer support, and enhance your shopping experience. If you opt in, we may also send you updates about new collections, offers, or festive specials.
We do not sell or share your personal information with third parties. Payments are processed securely through trusted gateways like Razorpay. We may also use analytics tools (such as Google Analytics) to understand customer behavior and improve our website.
Your personal information is kept secure and confidential. All payments are handled through encrypted servers by trusted providers. We never store your card or bank account details on our systems.
You have the right to access, update, or request deletion of your personal information at any time. Simply contact us, and we will assist you promptly.
Questions? Reach us at info@kaivachocolaterie.com